Warranty
Information.

Exact terms before payment

Warranty coverage can vary by product and unit. The applicable coverage period, inclusions and exclusions are confirmed on the quotation, invoice or written order confirmation before payment.

Making a claim

Contact support with the order reference, serial number, a description of the issue and supporting evidence. Follow troubleshooting or return instructions provided by our team.

Typical exclusions

Unless confirmed otherwise in writing, coverage does not include accidental or liquid damage, unauthorised repair, misuse, loss, theft, consumable wear or software and data loss.

• Keep your invoice and order reference.
• Do not open or repair the device before contacting support.
• Maintain a current backup of important files.